Regional Botanicals Work Mark in Brand Colours Sage & Blue
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Refunds & Returns Policy

At Regional Botanicals, we want you to love your purchase — but we also understand that sometimes things don’t go to plan.
Our policy is designed to be fair, transparent, and in line with your rights under the Australian Consumer Law.

 

Change of Mind or Ordered the Wrong Item?

We offer refunds or exchanges for items returned unopened, unused, and in original condition within 30 days of purchase.

If you’d like to exchange your order for a different product, we’re happy to arrange that (subject to stock availability).

Simply cover the return postage, and we’ll send your replacement once we receive your return.

🛈 Please note: We do not offer refunds or exchanges for products that have been opened, used, or if you’ve changed your mind after trying the product.

 

Received a Faulty or Damaged Product?

We’re so sorry this happened. If your item arrives damaged or faulty, you’re entitled to a full refund or replacement, including the original shipping and return postage costs.

To make a claim:

  1. Contact us within 7 days of delivery at regionalbotanicals@gmail.com.

  2. Include photos showing the fault or damage.

  3. Return the faulty product to us — once received, we’ll process your full refund or send a replacement.

🛈 Return shipping costs for faulty products will be reimbursed once the item is received and confirmed as faulty.

 

How to Return an Item

  1. Email us at regionalbotanicals@gmail.com with your order number and reason for return.

  2. We’ll confirm eligibility and provide return instructions.

  3. Pack your item securely and send it to:
    Regional Botanicals
    310 Cheyenne Drive
    Lavington, NSW 2641

  4. Keep your tracking number until your return has been processed.

 

Please Note

  • Refunds are issued to the original payment method.

  • We are not responsible for lost or undelivered return parcels — please use tracked shipping.

  • Items must be returned within the timeframes stated above.

 

Need Help?

We’re here to help. Please contact us at regionalbotanicals@gmail.com, and we’ll do our best to resolve any issues with care and clarity.