Privacy Policy

At Regional Botanicals, your privacy matters to us. We’re committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, and protect your details — so you can shop with confidence, knowing your information is in safe hands.

Effective Date: 01/11/2025
Business Name: Regional Botanicals
ABN: 28 392 966 283
Website: www.regionalbotanicals.com.au
Contact: regionalbotanicals@gmail.com

1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect personal information that you provide to us directly or automatically when you interact with our website or services. This may include:

Your name
Email address
Postal or billing address
Phone number
Payment and transaction details
Order history
Feedback, testimonials, or survey responses
Website usage data (via cookies and analytics tools)

3. How We Collect Information

We collect personal information in a few ways, including when you:

Make a purchase from our store or website
Contact us by email, phone, or social media
Subscribe to our newsletter or marketing updates
Participate in promotions, giveaways, or feedback forms
Browse our website (via cookies and analytics tracking)

4. How We Use Your Information

We collect and use your personal information to:

Process and fulfil your orders
Communicate with you about your purchase, account, or enquiry
Send marketing updates or newsletters (if you’ve opted in)
Improve our products, services, and website experience
Comply with legal obligations and resolve disputes

We will only use your information for the purpose it was collected, or a related purpose you would reasonably expect.

5. How We Store and Protect Your Information

We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

Your data is stored securely through trusted platforms, and any payment information is processed via secure, PCI-compliant payment providers. We do not store your full credit card details.

6. Sharing Your Information

We respect your trust and will never sell your personal data.

We may share your information with:

Payment processors and delivery partners (to complete your order)
Service providers who help operate our business (e.g. website hosting, analytics, email services)
Legal authorities, if required by law

All third parties we work with are required to protect your information and handle it in accordance with privacy laws.

7. Cookies and Website Analytics

Our website may use cookies, pixels, or similar technologies to enhance your browsing experience and analyse traffic.

Cookies help us understand how you use our site and allow us to show you more relevant content or ads. You can disable cookies in your browser settings at any time.

8. Marketing Communications

If you subscribe to our updates, we may send you marketing emails or newsletters.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Access, Correction, and Deletion of Information

You have the right to:

Request access to your personal information
Ask us to correct any inaccurate details
Request that we delete your data (where legally permitted)

To make a request, please contact us at regionalbotanicals@gmail.com.

We will respond within a reasonable timeframe, typically within 30 days.

10. International Data Transfers

Our website is hosted on [insert hosting platform, e.g. Shopify, WordPress, or Squarespace], which may store data on secure servers located outside Australia. We ensure any providers we use maintain strong privacy and data protection standards.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:

📧 regionalbotanicals@gmail.com
📍 Lavington, NSW 2641

We take your privacy seriously and will always respond promptly and with care to any questions or concerns.